Return & Exchange Policy:
- Eligibility for Returns:
- Telegram: 00966546991243
- support@curlycrownsa.com
- Products Eligible for Return/Exchange:
- Hair tools and accessories are eligible for return or exchange during the specified period.
- Products such as shampoos, conditioners, creams, etc., cannot be returned or exchanged, unless the product differs from its description on the website.
- Ingredient Discrepancies:
- The ingredients listed on the website are based on the manufacturer's information. Minor differences between the ingredients on the product bottles and the website do not qualify as reasons for return.
- Customers have the right to request images of product ingredients by contacting our support team.
- Return Conditions:
- Products damaged due to misuse, scratches, or signs of use cannot be returned.
- The product must be returned in its original packaging, including the manual and all accessories.
- Customers are responsible for covering shipping fees when exchanging or returning an item, unless the product description differs from the website, in which case the store will cover return shipping costs.
- Shipping fee will be deducted from the refunded amount.
- Return Confirmation:
- A customer service representative will contact you to confirm the return request after completing the inspection process to ensure the product is free of defects.
- Refund Process:
- The refund process commences once the returned product is confirmed to meet the return terms.
- Refunds will be processed within 14 days, depending on the payment method used.
Customers may request a return or exchange for a product if it deviates from its description on our website or if it is defective, within 7 days from the date of receiving the product. To initiate a return, kindly contact us via the following channels:
We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out to our support team through the provided contact details. Thank you for choosing Curly Crown!