Terms and Conditions

Use of this website is subject to the following conditions:

• The content of the pages of this website is for your general information and use only as it is subject to change without notice.
  This website uses cookies to monitor your browsing preferences. If you allow the use of cookies, personal information may be stored by us for use by third parties. Neither we nor any third party provide any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors, and we shall not be liable for any such errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It is your responsibility to ensure that any products, services or information available through this website meet its specific requirements. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, feel and graphics. Reproduction is prohibited except in accordance with the terms of copyright, which forms part of these terms and conditions.
• All trademarks used on this website that are not owned or licensed are acknowledged. Unauthorized use of this website may result in a claim for damages and/or be a criminal offence.
• This website may also contain links to other websites. These links are provided from time to time for your convenience to provide further information. These links do not imply that we endorse the site(s). We assume no responsibility for the content of the website(s) linked to this website.

RETURN & EXCHANGE:

• Customers can raise a request to return a product if it differs from its description on our website or if it was defected, within 7 days from the date of receiving the order. To raise a return request, please contact us through the following contacts:
  • Telegram: 00966546991243
  • E-mail: support@curlycrownsa.com
• Exceptions:-
  • products that have been damaged as a result of misuse, such as scratches, or the loss of some parts of the product can not be returned. Item must be in its original box upon return, with manual and all accessories included.
• Warranty refunds and exchanges require original proof of purchase. One of our customer service representatives will contact you to confirm the return request, after completing the process of inspecting the product to ensure that it is free of defects.
• The refund process begins once the returned product is agreed to match the terms of the return, and the refund is made within 14 days depending on the payment method used.

SHIPPING POLICY:

• The products are delivered using companies specialized in delivering orders within the kingdom of saudi arabia within a period not exceeding seven working days, without calculating holidays and vacations, according to the policies of the shipping companies.
• In the event that the order reaches the address specified by you and it is not possible to receive it, please contact customer service and set another date for the delivery of the order.
• We are also pleased to inform you that the official working days are from sunday to thursday, and that delivery is not available on fridays, holidays and public holidays.